(not so) disappointed with Canon (anymore) pt. 3

Finally I have received calls and sms from Canon as soon as I placed a call to one of the customer service rep, Ms Lai (thank you!) and an email to the marketing department (Ms Ang, thank you too!).

Thanks to philters for the advice.

I am happy that they did take immediate action as I need the camera urgently for my field work. I'm not sure if their server was down the other day when I sent an email to their helpdesk. They claimed they did not receive my email.

Seriously there is still room to improve at Canon especially on machine repair and customer service. I'm not a photography enthusiast like my sis (who prefers Nikon) but I want an efficient service when my camera break down (as I need it for my job).

disappointed with Canon pt. 2

Disappointed with Canon

I have waited for my camera to be repaired for two weeks now (as promised by the customer service rep) and I still do not see the camera is ready in their "machine repair status " website.

I've sent them an email asking about the status of my camera but there was no reply or whatsoever. So my conclusion, slow service and slow respond by Canon. I think I wouldn't be so particular about this if I don't need to use the camera.

disappointed with Canon

I was rather disappointed with the services at Canon. I went to the branch in Shah Alam and had to wait for 15 minutes before it was my turn.

I know my IXUS II was rather outdated but I knew many people who's using the same model having problem with the display LCD as well. It was pretty frustrating because the screen is totally blackout. I was told by one of the customer service rep to wait for two weeks. Until now, even after 9 days, I couldn't see any changes to the status of my camera. I tried to login earlier on but the website was down.

I went to Nikon a week earlier to service my Sis's DSLR and I must say that the services offered there were so much better. I didn't have to wait for my queue and their service was fast (plus the reception is very friendly)! I was told to wait for 15 minutes for sensor-cleaning but they never keep me waiting for that long. Moreover, it is free.

I love the IXUS camera but I hope Canon can improve on their services (they need to learn to smile, too!).

scratch-n-win scam gang increasing their activities in PJ

Scratch-n-win scam gang spotted again @HSBC, PJ

It was such a coincident that my friend (a scratch-n-win victim) saw the same group of youngsters again yesterday outside Public Bank (Damansara Jaya branch) using the same tactics to lure potential victims. It seems that this company, Techligent Sdn Bhd, is desperately increasing their activities in PJ, either to increase their profits for refunds or they intend to make big bucks before closing down the company (and reopen another one). The supervisor, by the name of Ah Teng, was seen together with the other young staff again after my friend saw her the day before outside HSBC Bank, PJ.

Again, people, please be aware of anyone approaching you outside the bank. They could be the scratch-n-win scammers!